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DE | EUR
DE | EUR
Startpage
faq
FAQ
Article number
How to read the article number?
The first five digits indicate the article type, the next three are internal codes, and the last two describe the color.
Order and purchase
Can I return my order? How do I initiate a return?
Within 60 days you can return the order to us.
How can I order in the SPRENGER Online Shop?
If you want to order an item, please click the "Add to cart" button. All selected items will be displayed in the shopping cart. From there you can proceed to the order process by clicking "Checkout".
Can I specify special requests?
For production reasons, we are often unable to accommodate every special request.
When is my delivery free of shipping costs?
Shipping is free within Germany. Shipping to foreign countries is free from 100€.
How do I redeem a coupon / discount code?
You can redeem coupon codes during the checkout process in the "Enter coupon code" field.
Is there a minimum order value?
No! Theoretically you can order from 0,01€.
How do I register in the online store?
During the ordering process you will be asked if you want to create a customer account.
What do I do if I forget my password?
If you forgot your password, you can reset it in the login area
Can I also order as a guest?
Yes, you can place an order as a guest.
Can I see my order online?
Registered customers have the option.
Can I also order by phone?
No, that is not possible.
How fast do I get my order confirmation?
Within 5 minutes by e-mail.
I have completed my order process, but now I thought of something else. What now?
Your order will be processed directly by us. If you want to order more items, a new order must be placed.
Newsletter
How can I sign up for the newsletter?
At the bottom of each page of the store is a registration box.
How can I unsubscribe from the newsletter?
In your customer account or in any email you receive from us, there is always an unsubscribe link at the bottom.
Do I have to sign up for the newsletter to be able to order?
You do not need to subscribe to a newsletter to order from our online store.
Do I have to order to sign up for the newsletter?
You do not have to order from our online store to receive the newsletter.
What advantages do I get from the newsletter?
As a newsletter subscriber you will receive important information on a regular basis.
How often is the newsletter published?
The newsletter is published regularly every 14 days.
Payment and Payment methods
Payment and payment methods
What payment methods are available?
- PayPal, (Klarna) purchase on account, Amazon Pay, credit card (Visa & Mastercard), instant bank transfer, Apple Pay, Google Pay
How and when will my invoice be sent?
Automatically after the shipping mail / also deposited in the customer account
What do I do if I have not received an invoice?
In such a case you have to contact the support.
Why have I received a reminder despite payment?
In such a case you have to contact the support
Can I change the due date of my invoice?
In such a case you have to contact the support and the payment provider
I have returned my order or part of the items and have now received a reminder for the amount. Who should I contact?
In such a case you have to write to the support
Shipping and delivery
How will my order be delivered?
The delivery will be made by DHL
Can I have my order sent to packing stations or post offices?
Of course you can also send your order to DHL packing stations or post offices
How much are the shipping costs?
Within Germany, shipping is free of charge. Shipping to foreign countries costs 11,16€ and is free from 100€
Can I order free shipping above a certain value?
In Germany shipping is generally free of charge In foreign countries from 100€ value of goods
When will my order be delivered?
You will receive your delivery within 1-3 business days
What if my order is lost?
Contact our customer support.
Can I track my order?
This can also be found in your customer account, under "My orders".
What if I am not at home when the delivery is made?
If you are not at home, you will be notified accordingly by the shipping service provider.
How fast will my delivery be sent?
Ordered by 1 pm = same day shipment
Are all items immediately available?
The items are available for immediate delivery - if not the item is marked accordingly
How can I make a change of address?
Not possible after order, previously in the customer account or order process
How can I cancel an item or an entire order?
In such a case you have to contact the support.
My order has not arrived. What do I do now?
Check tracking. Write support
Why have I not yet received all the items I ordered?
Check tracking. Possibly several packages? Write support
What are the shipping and delivery options?
Shipping by Deutsche Post DHL
Can I choose the shipping service provider myself?
Unfortunately no. Exclusively by Deutsche Post / DHL
Contact & Service
I am unsure which product suits me and my dog. How can I get advice?
If you have any further questions or problems, please feel free to contact our support.
Can I also get advice by phone or only by mail?
You can get advice by mail, but you can also use the callback form to talk to our support.
Who do I contact if I have a problem?
If you have any problems, please contact our support directly.
Who is my contact person?
Please contact our support with any concerns or problems.
When can I expect a response to my email?
On working days within 24-48 h.
Can I buy (try on) Sprenger products in a retail store?
Of course, you can also buy our products directly in a retail store.
Are there certain times when you can reach the service?
You can reach our support on weekdays from 8 am - 4 pm.
B2B
How do I become a dealer?
Please get in touch with us
Can anyone become a dealer?
No, only businesses in the matching area of business
Do I need an online store to become a dealer?
No - online store and/or retail store is enough.
CONTENTS
Article number
Order and purchase
Newsletter
Payment and Payment methods
Shipping and delivery
Contact & Service
B2B